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Telecom Operators advised not to reject MNP request if O/s less than Rs. 10

Concerned over subscribers facing problems in exercising Mobile Number Portability service, Trai has asked operators not to reject a request if the amount outstandings are less than Rs 10.

Telecom regulator Trai’s directive came in the wake of telecom operators rejecting the request of subscribers for porting on the ground of “contractual obligation” and “outstanding payment dues” under mobile number portability (MNP).

“See our figures reveal that about 20- 25 per cent of the requests are not being ported and partly the reasons (for not porting) are contractual obligations, amount outstanding then the number not being properly recorded etc. These two issues we said that we have given a direction yesterday and that will ease the matter quite a lot,” Trai Chairman J S Sarma said.

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