UBD.BPD. (PCB).MC.No. 10 /12.05.001/2013-14
July 1, 2013
The Chief Executive Officers of
All Primary (Urban) Co-operative Banks
Master Circular on Customer Service – UCBs
Please refer to our Master Circular UBD.BPD.(PCB).MC No. 10/ 12.05.001/2011-12 dated July 2, 2012 on the captioned subject (available at RBI website www.rbi.org.in). The enclosed Master Circular consolidates and updates all the instructions / guidelines on the subject issued up to June 30, 2013 and mentioned in the Appendix.
Principal Chief General Manager
Encl: as above.
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