Master Circular on Customer Service – UCBs

RBI/ 2013-14/25
UBD.BPD. (PCB).MC.No. 10 /12.05.001/2013-14

July 1, 2013

The Chief Executive Officers of
All Primary (Urban) Co-operative Banks

Dear Sir/Madam

Master Circular on Customer Service – UCBs

Please refer to our Master Circular UBD.BPD.(PCB).MC No. 10/ 12.05.001/2011-12 dated July 2, 2012 on the captioned subject (available at RBI website The enclosed Master Circular consolidates and updates all the instructions / guidelines on the subject issued up to June 30, 2013 and mentioned in the Appendix.

Yours faithfully,

(A.K. Bera)
Principal Chief General Manager
Encl: as above.

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