Master Circular on Customer Service in Banks

DBOD No.Leg.BC. 22 /09.07.006/2013-14

July 1, 2013
Ashadha 10, 1935

All Scheduled Commercial Banks
(Excluding RRBs)

Dear Sir,

Master Circular on Customer Service in Banks

Please refer to the Master Circular DBOD.No.Leg.BC. 21/09.07.006/2012-13 dated July 02, 2012 consolidating many of the important instructions issued by us in the area of customer service up to June 30, 2012. The Master Circular has been suitably updated by incorporating the instructions issued up to June 30, 2013 and has also been placed on the RBI website ( A copy of the Master Circular is enclosed.

2. It may be noted that the Master Circular consolidates and updates all the instructions contained in the circulars listed in the Appendix to the Master Circular.

3. Banks are also advised to ensure that copies of the circular are available in all their branches so that the customers can peruse the same.

Yours faithfully,

(Rajesh Verma)
Chief General Manager


Click here for downloading the Master Circular


Tags: BankCommercial bankCustomer serviceGeneral managerJune 30 2013Master CircularRajesh VermaReserve Bank of India

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