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India™s Exports of Computer Services 75.2 per cent of Total Software Services Exports in 2011-12: RBI Survey

The Reserve Bank of India today released, on its website, the data related to the results of Computer Software and Information Technology (IT) Services Exports: 2011-12.

The data compiled are based on the annual survey on ˜Computer Software and Information Technology Services Exports™. The survey is intended to provide information on various aspects of computer services exports as well as exports of Information Technology Enabled Services (ITES) and Business Process Outsourcing (BPO). The survey collects details of export of software services as per the activity, type of services (on-site/off-site) and country of destination along with the four modes of supply, as per General Agreement on Trade in Services (GATS).The survey schedule in enclosed in the Annex.

Highlights:

  • Coverage: For the 2011-12 survey round, the schedule was canvassed among 6,550 companies of which 731 companies, including most of the large companies responded, accounting for around 81.0 per cent of the total software exports during the year.
  • Software and ITES/BPO services exports: India™s export of software services and ITES/BPO services during 2011-12 is estimated at ` 2,484.3 billion (US$ 51.8 billion), showing an annual growth of 14.5 per cent. Exports of Computer Services and ITES/BPO services accounted for 75.2 per cent and 24.8 per cent, respectively of the total software services exports.
  • Growth of Software Services Exports: Growth of computer services exports during 2011-12 slowed down to 16.8 per cent from 26.2 per cent in the previous year; growth of BPO services exports rose to 8.0 per cent in 2011-12 from 0.2 per cent in 2010-11 (Table 1).
  • Industry-wise Distribution of BPO Services Exports: Among the major activities in BPO services exports, Finance and Accounting related services witnessed a significant increase in its share (Table 2).
  • Organisation-wise Share: Public limited companies accounted for 58.7 per cent share of the total software services exports during 2011-12 and registered an annual growth of 9.6 per cent. On the other hand, private limited companies with 41.2 percent share registered much higher growth of 22.4 per cent (Table 3).
  • Country-wise share: ˜USA and Canada™ continued to remain major destination for software exports. USA contributed 62.9 per cent of the total export of software services in 2011-12. European countries had share of 23.3 per cent, of which UK accounted for 14.3 per cent (Table 4).
  • Currency Composition of Invoice: US Dollar remained the major invoice currency for software exports with 76.4 per cent share. Pound Sterling and Euro had shares of 8.7 per cent and 7.0 per cent, respectively (Table 5).
  • On-site and Off-site Exports: The share of export of software service through off-site mode increased in 2011-12. Its contribution in total service exports increased to 82.2 per cent in 2011-12 from 79.3 per cent in the previous year (Table 6).
  • Software Exports by Different Modes: The share of software services exports through cross-border supply (Mode-1), consumption abroad (Mode-2) and commercial presence (Mode-3) increased whereas the share of software services by India through presence of natural person (Mode-4) in 2011-12 decreased. (Table 7).
  • Software exports by Foreign Affiliates of Indian Companies: The software exports by foreign affiliates stood at `453.4 billion in 2011-12 and total international trade in software services by India, including the services delivered by foreign affiliates established abroad, stood at ` 2937.7 billion in 2011-12 (Table 8 and 9).

Table 1: Software Services Export From India: 2011-12

(` billion)

Activity

2010-11

2011-12

Growth (%)

(1)

(2)

(3)

A). Computer Services

1598.4

1867.1

16.8

Of which: i) IT services

1492.2

1661.8

11.4

ii) Software Product Development

106.2

205.3

93.3

B). ITES/BPO Services

571.7

617.2

8.0

Of which: i) BPO Services

468.7

523.0

11.6

ii) Engineering Services

103.0

94.2

-8.5

Total Export of Software Services (A+B)

2170.1

2484.3

14.5

 

Table 2: Industry-wise Distribution of ITBS/BPO Services Exports

Activity

2010-11

2011-12

Annual Growth in `(%)

`billion

US$ billion*

Share (%)

` billion

US$ billion*

Share (%)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

BPO Services

468.6

10.28

82.0

523.0

10.91

84.7

11.6

Customer interaction services

69.6

1.53

12.2

89.2

1.86

14.4

28.2

Finance and Accounting, auditing, book keeping and tax consulting services

76.5

1.68

13.4

145.4

3.03

23.5

90.1

HR Administration

2.9

0.06

0.5

1.2

0.03

0.2

-59.3

Procurements and logistics

2.7

0.06

0.5

0.1

0.00

0.0

-96.4

Medical transcription

3.5

0.08

0.6

1.1

0.02

0.2

-68.1

Document Management

3.5

0.08

0.6

2.2

0.05

0.4

-37.9

Content development and management and publishing

4.4

0.10

0.8

4.1

0.09

0.7

-5.7

Other BPO service

305.5

6.69

53.4

279.7

5.84

45.3

-8.4

Engineering Services

103.0

2.26

18.0

94.2

1.97

15.3

-8.5

Embedded Solutions

13.6

0.30

2.4

12.8

0.27

2.1

-6.0

Product Design Engineering (mechanical, electronics excluding software)

49.4

1.08

8.6

43.2

0.90

7.0

-12.6

Industrial automation and enterprise asset management

3.1

0.07

0.6

0.0

0.00

0.0

-100.0

Other Engineering service

36.9

0.81

6.4

38.2

0.80

6.2

3.6

Total

571.7

12.54

100.0

617.2

12.88

100.0

8.0

* Using annual average Rupee/ Dollar exchange rate (Handbook of Statistics on Indian Economy, RBI).

 

Table 3: Organisation-wise Distribution of Software Services Exports

Types of Organisation

2010-11

2011-12

Annual Growth in `(%)

` billion

US$ billion*

Share (%)

` billion

US$ billion*

Share (%)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

Private Limited Company

836.3

18.3

38.5

1023.5

21.4

41.2

22.4

Public Limited Company

1330.7

29.2

61.3

1458.3

30.4

58.7

9.6

Others

3.1

0.1

0.2

2.5

0.1

0.1

-19.4

Total

2170.1

47.6

100.0

2484.3

51.9

100.0

14.5

* For footnote please refer to Table 2.

 

Table 4: Destination of Software Services Exports

Activity

2010-11

2011-12

Annual Growth in `(%)

` billion

US$ billion*

Share (%)

` billion

US$ billion*

Share (%)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

USA & Canada

1410.4

30.9

65.0

1597.4

33.3

64.3

13.3

Europe

508.4

11.1

23.5

578.8

12.1

23.3

13.8

of which UK

325.4

7.1

15.0

355.3

7.4

14.3

9.2

Asia

111.9

2.5

5.1

129.2

2.7

5.2

15.5

of which East Asia

87.4

1.9

4.0

99.4

2.1

4.0

13.7

West Asia

20.2

0.5

0.9

24.8

0.5

1.0

22.8

South Asia

4.3

0.1

0.2

5.0

0.1

0.2

16.3

Australia & New Zealand

59.3

1.3

2.7

87.0

1.8

3.5

46.7

Other countries

80.1

1.8

3.7

91.9

1.9

3.7

14.7

Total

2170.1

47.6

100.0

2484.3

51.8

100.0

14.5

* For footnote please refer to Table 2.

 

Table 5:Currency Composition of Invoice – Software Services Exports

Currency

2010-11

2011-12

Annual Growth in ` (%)

` billion

US$ billion*

Share (%)

` billion

US$ billion*

Share (%)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

USD

1633.4

35.8

75.3

1898.0

39.6

76.4

16.2

EUR

152.0

3.3

7.0

173.9

3.6

7.0

14.4

GBP

212.9

4.7

9.8

216.1

4.5

8.7

1.5

AUD

63.6

1.4

2.9

87.0

1.8

3.5

36.8

INR

28.3

0.6

1.3

22.4

0.5

0.9

-20.8

Other Currencies

79.9

1.8

3.7

87.0

1.8

3.5

8.9

Total

2170.1

47.6

100.0

2484.3

51.8

100.0

14.5

* For footnote please refer to Table 2.

 

Table 6: Software Services Exports – Type of Services-wise

Type of Services

2010-11

2011-12

Annual Growth in `(%)

` billion

US$ billion*

Share (%)

` billion

US$ billion*

Share (%)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

On-site Services

450.1

9.9

20.7

442.2

9.2

17.8

-1.8

Off-site Services

1720.0

37.7

79.3

2042.1

42.6

82.2

18.7

Total

2170.1

47.6

100.0

2484.3

51.8

100.0

14.5

* For footnote please refer to Table 2.

 

Table 7: Software Services Exports – By Different Modes

Type of Mode

Amount (` billion)

Share in Total (per cent)

Growth (%)

2010-11

2011-12

2010-11

2011-12

(1)

(2)

(3)

(4)

(5)

Mode 1

1718.4

2028.4

67.4

69.0

18.0

Mode 2

1.6

13.7

0.1

0.5

756.3

Mode 3

377.7

453.4

14.8

15.4

20.0

Mode 4

450.1

442.2

17.7

15.1

-1.8

Total

2547.8

2937.7

100.0

100.0

15.3

 

Table 8: Software Business by foreign affiliates of Indian Companies in 2011-12 ”€
Activities-wise Distribution

(` billion)

Activity

Software business done by foreign affiliates

Locally

To India

Other Countries

(1)

(2)

(3)

IT services

27.48

10.67

5.43

Software Product Development

1.64

0.67

7.95

BPO Services

30.99

4.44

12.25

Engineering Services

1.49

0.27

20.55

Other services

391.81

0.38

20.79

Total

453.41

16.43

66.97

 

Table 9: Software Business by foreign affiliates of Indian Companies in 2011-12
Country-wise Distribution

(` billion)

Country

Share in Total Software business by foreign affiliates (%)

Software business by foreign affiliates

Locally

To India

Other Countries

(1)

(2)

(3)

(4)

USA

65.0

324.9

9.1

15.0

United Kingdom

5.3

26.2

0.3

2.3

Singapore

4.4

10.6

0.5

12.8

Netherlands

4.3

11.5

0.0

11.4

Canada

3.6

19.1

0.0

0.2

Germany

2.9

14.0

0.7

0.6

Other Countries

14.5

47.1

5.8

24.7

Total

100.0

453.4

16.4

67.0

Sangeeta Das
Director

Press Release : 2013-2014/42

Tags: BPOBusiness process outsourcingIndiaInformation technologyIT service managementOutsourcingReserve Bank of IndiaUnited States

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