Analysis and Disclosure of Customer Complaints and Unreconciled Balances on Account of ATM Transactions
RBI/2013-14/269 RPCD.CO.RRB.BC.No.35/03.05.33/2013-14 September 17, 2013 The Chairmen All Regional Rural Banks Dear Sir/Madam, Analysis and Disclosure of Customer Complaints and Unreconciled Balances on Account of ATM Transactions The Committee on Procedures and Performance Audit on Public Services (CPPAPS) had recommended that banks should place a statement before their Boards analyzing the complaints received. CPPAPS had… Read More
Tags: ATM, ATM card, Automated teller machine, Banking Ombudsman Scheme, Business, Complaint, finance, Income statement
RBI observation on Disclosure of customer complaints and unreconciled balances on account of ATM transactions
RBI/2013-14/218 DBOD.BP.BC.No. 49/21.04.018/2013-14 September 3, 2013 The Chairman and Managing Director/Chief Executive Officer of all Commercial Banks (Excluding Regional Rural Banks) Dear Sir Disclosure of customer complaints and unreconciled balances on account of ATM transactions Please refer to our circular DBOD.No.Leg BC.60/09.07.005/2006-07 dated February 22, 2007 on Analysis and Disclosure- Disclosure of Complaints / Unimplemented Awards of… Read More
Tags: ATM, Automated teller machine, Bank, Business, Commercial bank, Complaint, Financial services, Rajesh Verma
Distribution of Banknotes and Coins – Review of Incentives and Penalties
RBI/2013-2014/179 DCM (CC) No. G- 10/03.39.01/2013-14 August 12, 2013 The Chairman & Managing Directors / Chief Executive Officers All Scheduled Commercial banks (Including RRBs and UCBs) Dear Sir/Madam Distribution of Banknotes and Coins - Review of Incentives and Penalties Please refer to paragraph 109 of the Monetary Policy Statement 2013-14 announced on May 03, 2013… Read More
Tags: Automated teller machine, Bank, Banknote, Business, Currency, Iraq, Monetary policy, Vending machine
RBI Notification on ATM transactions Enhancement of customer service
RBI/2013-14/171 DPSS. CO.PD.No. 289/02.10.002/2013-2014 August 1, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks Madam / Dear Sir, ATM transactions Enhancement of customer service The Reserve Bank of India has, over a period of… Read More
Tags: ATM, Automated teller machine, Bank, Business, Commercial bank, Financial services, Reserve Bank of India, Run batted in
Master Circular – Scheme of Incentives and Penalties for bank branches based on performance in rendering customer service to the members of public
RBI/2013-14/90 DCM(CC) No.G-3/03.39.01/2013-14 July 01, 2013 The Chairman & Managing Director / Chief Executive Officer All Banks Dear Sir/Madam Master Circular - Scheme of Incentives & Penalties for bank branches based on performance in rendering customer service to the members of public. Please refer to the Master Circular DCM(CC) No. G-3/03.39.01/2012-13 dated July 02, 2012… Read More
Tags: Automated teller machine, Branch (banking), Business, Customer service, Financial services, General manager, July 02 2012, Master Circular, rbi, Recreation, Wells Fargo
Government Approves Eight (8) Proposals of Foreign Direct Investment
Based on the recommendations of Foreign Investment Promotion Board (FIPB) in its meeting held on June 14, 2013, the Government of India has approved eight (8) Proposals of Foreign Direct Investment amounting to Rs. 1311.54 crore approximately. Details of Proposals considered in the Foreign Investment Promotion Board (FIPB) Meeting held on 14.06.2013 are as follows: Following 8 (Eight) proposals have been approved: Sl. No. Name of theapplicant Particulars of the proposal FDI/NRIinflows (Rs. incrore) 1 M/s EuronetServices India Pvt. Ltd. Company having FDI to set up White Label ATMs. Nil… Read More
Tags: Automated teller machine, Cochin International Airport, FIPB, foreign direct investment, Foreign Investment Promotion Board, India, Jet Airways, New Delhi
Master Circular on Credit Card, Debit Card and Rupee Denominated Cobranded Prepaid Card operations of banks
RBI/2013-14/60 DBOD.No.FSD.BC. 4/24.01.011/2013-14 July 1, 2013 Ashadha 10, 1935 (Saka) Dear Sir/Madam Master Circular on Credit Card, Debit Card and Rupee Denominated Cobranded Prepaid Card operations of banks Please refer to the Master Circular No.DBOD.FSD.BC.23/24.01.011/2012-13 dated July 2, 2012 consolidating the instructions/guidelines issued to banks and NBFCs on credit card operations of banks till June 30, 2012.… Read More
Tags: Automated teller machine, Credit card, Debit Card, Fee (remuneration), June 30 2013, Master Circulars 1st July 2013, MasterCard, SAKA, Stored-value card, United States
RBI Clarification – Detection and Reporting of counterfeit notes
RBI/2012-13/562 DCM (FNVD) No.5840/16.01.05/2012-13 June 27, 2013 The Chairman and Managing Directors/ Chief Executives Officers of All Scheduled Commercial Banks Madam / Sir, Detection and Reporting of counterfeit notes Please refer to the paragraph 115 (extract enclosed) of the Monetary Policy Statement for 2013-14 announced on May 3, 2013. It was indicated therein that the… Read More
Tags: Automated teller machine, Bank of Canada, Banknote, Business, canada, Central bank, Counterfeit, Counterfeit money
Government Approves 16 FDI Proposals
Based on the recommendations of Foreign Investment Promotion Board (FIPB) in its meeting held on May 10, 2013, the Central Government has approved sixteen (16) proposals of Foreign Direct Investment (FDI) amounting to Rs. 1646.875 crore approximately. Details of Proposals considered in the Foreign Investment Promotion Board (FIPB) Meeting held on 10th May, 2013 are as follows: Following sixteen (16) proposals have been approved: Sl. No. Name of the applicant Particulars of the proposal FDI/NRIinflows(Rs. In crore) 1 M/s BTI Payments Private Limited, Bangalore To set-up… Read More
Tags: Andhra Pradesh, Automated teller machine, FDI, FIPB, foreign direct investment, Foreign Investment Promotion Board, India, Venture capital
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