Banking Ombudsman Scheme

Analysis and Disclosure of Customer Complaints and Unreconciled Balances on Account of ATM Transactions

RBI/2013-14/269 RPCD.CO.RRB.BC.No.35/03.05.33/2013-14 September 17, 2013 The Chairmen All Regional Rural Banks Dear Sir/Madam, Analysis and Disclosure of Customer Complaints and Unreconciled Balances on Account of ATM Transactions The Committee on Procedures and Performance Audit on Public Services (CPPAPS) had recommended that banks should place a statement before their Boards analyzing the complaints received. CPPAPS had… Read More

Tags: ATMATM cardAutomated teller machineBanking Ombudsman SchemeBusinessComplaintfinanceIncome statement

Address of Dr. (Smt.) Deepali Pant Joshi, Executive Director, Reserve Bank of India at National Seminar on Consumer Protection Agenda for Inclusive Growth, New Delhi on July 24, 2013

I congratulate Assocham on the timely initiative of hosting this event and bringing to the centre stage of debate very critical issues as customer Empowerment and Financial Inclusion. The post crisis world is governed by a new paradigm of customer empowerment. The financial crisis has highlighted the importance of financial consumer protection for the long-term… Read More

Tags: Banking Ombudsman SchemeCommercial bankConsumer protectionEmpowermentFinancial inclusionFinancial servicesIndiaManmohan Singh

Annual Report on Banking Ombudsman Scheme, 2011-12

The Reserve Bank of India in the month of January 2013 has set up a working group in order to evaluate and make improvements in the current grievance redressal mechanism for bank customers. The working group has been constituted by the RBI to review, update, and revise the Banking Ombudsman Scheme (BOS), 2006. As per the… Read More

Tags: Banking Ombudsman SchemeBOS

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