Consumer protection

Pernicious practices of select banks deterring customer protection and accounting integrity

RBI/2013-14/292 DBS.CO.PPD No. 3578 /11.01.005/2013-14 September 17, 2013 The Chairman/Chief Executive All Scheduled Commercial Banks (Excluding RRBs) / Local Area Banks Madam/Dear Sir, Pernicious practices of select banks deterring customer protection and accounting integrity Please refer to our circular DBS.CO.PPD No. 17882/11.01.005/2012-13 dated June 19, 2013, wherein we had observed certain disquieting features in certain practices/products… Read More

Tags: Commercial bankConsumer protectionCustomerDebit CardEMIInterestLoanRate of return

Address of Dr. (Smt.) Deepali Pant Joshi, Executive Director, Reserve Bank of India at National Seminar on Consumer Protection Agenda for Inclusive Growth, New Delhi on July 24, 2013

I congratulate Assocham on the timely initiative of hosting this event and bringing to the centre stage of debate very critical issues as customer Empowerment and Financial Inclusion. The post crisis world is governed by a new paradigm of customer empowerment. The financial crisis has highlighted the importance of financial consumer protection for the long-term… Read More

Tags: Banking Ombudsman SchemeCommercial bankConsumer protectionEmpowermentFinancial inclusionFinancial servicesIndiaManmohan Singh

Financial Consumer Protection : A perspective from RBI

(Inaugural Address by Dr. K. C. Chakrabarty, Deputy Governor, Reserve Bank of India at the RBI Banque de France Seminar on Consumer Protection organized at the College of Agricultural Banking, Pune on March 22, 2013) Madam Anne Le Lorier, First Deputy Governor, Banque de France, Senior executives from the Banque de France, Shri G. Padmanabhan… Read More

Tags: Banque de FranceBusinessConsumerConsumer protectionfinanceFinancial servicesFranceReserve Bank of India

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