Customer service

Timely Issue of TDS Certificate to Customers

RBI/2013-14/401 UBD.CO.BPD.(PCB).Cir.No. 41/12.05.001/2013-14 December 5, 2013 To, The Chief Executive Officer All Urban Co-operative Banks Dear Sir / Madam, Timely Issue of TDS Certificate to Customers It has been brought to our notice that some banks are not providing TDS Certificate in Form 16A to their customers in time, causing inconvenience to customers in filing… Read More

Tags: Banking Regulation ActCustomerCustomer serviceGeneral managerIncome taxTax return (United States)TDS CertificateTimely Issue of TDS Certificate

Charges Levied by Banks for Sending SMS Alerts

RBI/2013-14/403 UBD.CO.BPD.(PCB).Cir.No.42/12.05.001/2013-14 December 6, 2013 To, The Chief Executive Officer All (Primary) Urban Co-operative Banks Dear Sir / Madam, Charges Levied by Banks for Sending SMS Alerts Please refer to paragraph 37 of the Second Quarter Review of Monetary Policy Statement 2013-14 announced on October 29, 2013 (extract enclosed) on 'Customer Service- Charges Levied by… Read More

Tags: Alert messagingAsynchronous Transfer ModeBankCustomer serviceMonetary policyReserve Bank of IndiaShort Message ServiceUrban area

Recommendations of Damodaran Committee on Customer Service in Banks- Uniformity in Intersol Charges

RBI/2013-14/166 RPCD.RRB.BC.No.17/03.05.33/2013-14 July 31, 2013 All Regional Rural Banks Dear Sir/ Madam Recommendations of Damodaran Committee on Customer Service in Banks- Uniformity in Intersol Charges Please refer to announcement made in Monetary Policy Statement 2013-14 on May 3, 2013 on ˜Recommendations of Damodaran Committee- Uniformity in Intersol Charges™. 2. With the introduction of Core Banking Solution (CBS),… Read More

Tags: Branch (banking)CBSCore bankingCustomerCustomer serviceDiscriminationMonetary policyRegional Rural Bank

Master Circular – Scheme of Incentives and Penalties for bank branches based on performance in rendering customer service to the members of public

RBI/2013-14/90 DCM(CC) No.G-3/03.39.01/2013-14 July 01, 2013 The Chairman & Managing Director / Chief Executive Officer All Banks Dear Sir/Madam Master Circular - Scheme of Incentives & Penalties for bank branches based on performance in rendering customer service to the members of public. Please refer to the Master Circular DCM(CC) No. G-3/03.39.01/2012-13 dated July 02, 2012… Read More

Tags: Automated teller machineBranch (banking)BusinessCustomer serviceFinancial servicesGeneral managerJuly 02 2012Master CircularrbiRecreationWells Fargo

Master Circular on Customer Service in Banks

RBI/2013-14/69 DBOD No.Leg.BC. 22 /09.07.006/2013-14 July 1, 2013 Ashadha 10, 1935 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Master Circular on Customer Service in Banks Please refer to the Master Circular DBOD.No.Leg.BC. 21/09.07.006/2012-13 dated July 02, 2012 consolidating many of the important instructions issued by us in the area of customer service up to June 30,… Read More

Tags: BankCommercial bankCustomer serviceGeneral managerJune 30 2013Master CircularRajesh VermaReserve Bank of India

RBI Circular – Best Practices in well run Urban Co-operative Banks

RBI/2012-13/513 UBD.CO.LS.(PCB).Cir.No.49/07.01.000/2012-13 May 28, 2013 Chief Executive Officers of all Primary (Urban) Co-operative Banks Dear Sir/ Madam, Best Practices in well run Urban Co-operative Banks Please refer to our circular UBD.No.BPD.IP.24/12.05.01/2004-05 dated October 20, 2004 providing UCBs with information on the best practices followed by well managed banks in the urban banking centres as examples. In this… Read More

Tags: AnnexationBankBusinessCustomer serviceFinancial servicesReserve Bank of IndiaUrbanUrban area

Regulation for Financial Consumer Protection: Present Status and Future Directions

(Opening Remarks by Dr. K. C. Chakrabarty, Deputy Governor, Reserve Bank of India at the Conference of Principal Code Compliance Officers 2013, organized by the BCSBI at the College of Agricultural Banking, Pune on April 29, 2013) Shri A.C. Mahajan, Chairman, BCSBI; Shri C.K  Krishnan and Shri M. M. Chitale, Members of BCSBI Governing Council;… Read More

Tags: Commercial bankCooperative BanksCustomerCustomer serviceDeputy GovernorFinancial servicesIndiaReserve Bank of India

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