Timely Issue of TDS Certificate to Customers
RBI/2013-14/401 UBD.CO.BPD.(PCB).Cir.No. 41/12.05.001/2013-14 December 5, 2013 To, The Chief Executive Officer All Urban Co-operative Banks Dear Sir / Madam, Timely Issue of TDS Certificate to Customers It has been brought to our notice that some banks are not providing TDS Certificate in Form 16A to their customers in time, causing inconvenience to customers in filing… Read More
Tags: Banking Regulation Act, Customer, Customer service, General manager, Income tax, Tax return (United States), TDS Certificate, Timely Issue of TDS Certificate
Charges Levied by Banks for Sending SMS Alerts
RBI/2013-14/403 UBD.CO.BPD.(PCB).Cir.No.42/12.05.001/2013-14 December 6, 2013 To, The Chief Executive Officer All (Primary) Urban Co-operative Banks Dear Sir / Madam, Charges Levied by Banks for Sending SMS Alerts Please refer to paragraph 37 of the Second Quarter Review of Monetary Policy Statement 2013-14 announced on October 29, 2013 (extract enclosed) on 'Customer Service- Charges Levied by… Read More
Tags: Alert messaging, Asynchronous Transfer Mode, Bank, Customer service, Monetary policy, Reserve Bank of India, , Urban area
Recommendations of Damodaran Committee on Customer Service in Banks- Uniformity in Intersol Charges
RBI/2013-14/166 RPCD.RRB.BC.No.17/03.05.33/2013-14 July 31, 2013 All Regional Rural Banks Dear Sir/ Madam Recommendations of Damodaran Committee on Customer Service in Banks- Uniformity in Intersol Charges Please refer to announcement made in Monetary Policy Statement 2013-14 on May 3, 2013 on ˜Recommendations of Damodaran Committee- Uniformity in Intersol Charges™. 2. With the introduction of Core Banking Solution (CBS),… Read More
Tags: Branch (banking), CBS, Core banking, Customer, Customer service, Discrimination, Monetary policy, Regional Rural Bank
Master Circular – Scheme of Incentives and Penalties for bank branches based on performance in rendering customer service to the members of public
RBI/2013-14/90 DCM(CC) No.G-3/03.39.01/2013-14 July 01, 2013 The Chairman & Managing Director / Chief Executive Officer All Banks Dear Sir/Madam Master Circular - Scheme of Incentives & Penalties for bank branches based on performance in rendering customer service to the members of public. Please refer to the Master Circular DCM(CC) No. G-3/03.39.01/2012-13 dated July 02, 2012… Read More
Tags: Automated teller machine, Branch (banking), Business, Customer service, Financial services, General manager, July 02 2012, Master Circular, rbi, Recreation, Wells Fargo
Master Circular on Customer Service in Banks
RBI/2013-14/69 DBOD No.Leg.BC. 22 /09.07.006/2013-14 July 1, 2013 Ashadha 10, 1935 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Master Circular on Customer Service in Banks Please refer to the Master Circular DBOD.No.Leg.BC. 21/09.07.006/2012-13 dated July 02, 2012 consolidating many of the important instructions issued by us in the area of customer service up to June 30,… Read More
Tags: Bank, Commercial bank, Customer service, General manager, June 30 2013, Master Circular, Rajesh Verma, Reserve Bank of India
RBI Circular – Best Practices in well run Urban Co-operative Banks
RBI/2012-13/513 UBD.CO.LS.(PCB).Cir.No.49/07.01.000/2012-13 May 28, 2013 Chief Executive Officers of all Primary (Urban) Co-operative Banks Dear Sir/ Madam, Best Practices in well run Urban Co-operative Banks Please refer to our circular UBD.No.BPD.IP.24/12.05.01/2004-05 dated October 20, 2004 providing UCBs with information on the best practices followed by well managed banks in the urban banking centres as examples. In this… Read More
Tags: Annexation, Bank, Business, Customer service, Financial services, Reserve Bank of India, Urban, Urban area
Regulation for Financial Consumer Protection: Present Status and Future Directions
(Opening Remarks by Dr. K. C. Chakrabarty, Deputy Governor, Reserve Bank of India at the Conference of Principal Code Compliance Officers 2013, organized by the BCSBI at the College of Agricultural Banking, Pune on April 29, 2013) Shri A.C. Mahajan, Chairman, BCSBI; Shri C.K Krishnan and Shri M. M. Chitale, Members of BCSBI Governing Council;… Read More
Tags: Commercial bank, Cooperative Banks, Customer, Customer service, Deputy Governor, Financial services, India, Reserve Bank of India
Subscribe to the Daily Journal
India’s Leading Compliance Software
Corporate Law Referencer
