Customer

Timely Issue of TDS Certificate to Customers

RBI/2013-14/401 UBD.CO.BPD.(PCB).Cir.No. 41/12.05.001/2013-14 December 5, 2013 To, The Chief Executive Officer All Urban Co-operative Banks Dear Sir / Madam, Timely Issue of TDS Certificate to Customers It has been brought to our notice that some banks are not providing TDS Certificate in Form 16A to their customers in time, causing inconvenience to customers in filing… Read More

Tags: Banking Regulation ActCustomerCustomer serviceGeneral managerIncome taxTax return (United States)TDS CertificateTimely Issue of TDS Certificate

Pernicious practices of select banks deterring customer protection and accounting integrity

RBI/2013-14/292 DBS.CO.PPD No. 3578 /11.01.005/2013-14 September 17, 2013 The Chairman/Chief Executive All Scheduled Commercial Banks (Excluding RRBs) / Local Area Banks Madam/Dear Sir, Pernicious practices of select banks deterring customer protection and accounting integrity Please refer to our circular DBS.CO.PPD No. 17882/11.01.005/2012-13 dated June 19, 2013, wherein we had observed certain disquieting features in certain practices/products… Read More

Tags: Commercial bankConsumer protectionCustomerDebit CardEMIInterestLoanRate of return

Recommendations of Damodaran Committee on Customer Service in Banks- Uniformity in Intersol Charges

RBI/2013-14/166 RPCD.RRB.BC.No.17/03.05.33/2013-14 July 31, 2013 All Regional Rural Banks Dear Sir/ Madam Recommendations of Damodaran Committee on Customer Service in Banks- Uniformity in Intersol Charges Please refer to announcement made in Monetary Policy Statement 2013-14 on May 3, 2013 on ˜Recommendations of Damodaran Committee- Uniformity in Intersol Charges™. 2. With the introduction of Core Banking Solution (CBS),… Read More

Tags: Branch (banking)CBSCore bankingCustomerCustomer serviceDiscriminationMonetary policyRegional Rural Bank

Acknowledgement by RRBs at the time of submission of Form 15-G / 15-H

RBI/2012-13/542 RPCD.CO.RRB.BC.No. 78/03.05.33/2012-13 June 24, 2013 All Regional Rural Banks Dear Sir/Madam, Acknowledgement by RRBs at the time of submission of Form 15-G / 15-H As you are aware RRBs are not required to deduct TDS from depositors who submit declaration in Form 15-G/15-H under Income Tax Rules, 1962. However, it has been brought to… Read More

Tags: CustomerGeneral managerIncome taxIndian Banks AssociationPrincipal Chiefs of the CherokeeRegional Rural BankTax

RBI Instruction on Unique Customer Identification Code

RBI/2012-13/523 UBD.BPD (PCB) Cir. No. 54/14.01.062/2012-13 June 6, 2013 The Chief Executive Officer All Primary (Urban) Co-operative Banks Madam/Dear Sir, Know Your Customer (KYC)/Anti-Money Laundering (AML)/Combating of Financing of Terrorism (CFT) Guidelines - Unique Customer Identification Code (UCIC) for banks™ customers in India Primary (Urban) Co-operative Banks Please refer to our circular UBD.BPD (PCB) Cir. No.… Read More

Tags: Acute myeloid leukemiaCustomerIndiaKnow Your Customermoney launderingTerrorism financingUCICUrban

Acknowledgement by banks at the time of submission of Form 15-G / 15-H

RBI/2012-13/516 DBOD.No.Leg.BC.100/09.07.005/2012-13 May 31, 2013 All Scheduled Commercial Banks (excluding RRBs) Dear Sir/Madam, Acknowledgement by banks at the time of submission of Form 15-G / 15-H As you are aware banks are not required to deduct TDS from depositors who submit declaration in Form 15-G/15-H under Income Tax Rules, 1962. However, it has been brought… Read More

Tags: BusinessCommercial bankCustomerGeneral managerRajesh VermaReserve Bank of India

Regulation for Financial Consumer Protection: Present Status and Future Directions

(Opening Remarks by Dr. K. C. Chakrabarty, Deputy Governor, Reserve Bank of India at the Conference of Principal Code Compliance Officers 2013, organized by the BCSBI at the College of Agricultural Banking, Pune on April 29, 2013) Shri A.C. Mahajan, Chairman, BCSBI; Shri C.K  Krishnan and Shri M. M. Chitale, Members of BCSBI Governing Council;… Read More

Tags: Commercial bankCooperative BanksCustomerCustomer serviceDeputy GovernorFinancial servicesIndiaReserve Bank of India

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