Quality of Service

TRAI policy – Financial Disincentives for not meeting the Consumer centric parameters

Telecom Regulatory Authority of India (TRAI) has been assessing on a periodic basis, customer perception of service and effectiveness in implementation of the various consumer centric regulations, directions and orders through:- Surveys conducted by engaging independent agencies and publishing the results on TRAI web site for information of the stakeholders; Through workshops organized in different… Read More

Tags: BusinessDepartment of TelecommunicationsLok SabhaQuality of ServiceService ProviderTelecom Regulatory Authority of IndiaTelecommunicationsTRAI

TRAI issues draft amendment regulations for strengthening the Telecom Consumers Complaint Redressal Regulations

TRAI, with a view to protect the interests of the consumers, issued the Telecom Consumers Complaint Redressal Regulations, 2012 on 5th January 2012, laying down a revised frame work for addressing the complaints of consumers by telecom service providers for making the complaint redressal more effective. TRAI had received a number of representations from consumer organisations… Read More

Tags: AppealComplaintConsumerJawaharlal NehruNew DelhiQuality of ServiceService ProviderTelecom Regulatory Authority of India

The Telecommunication Consumers Education and Protection Fund (Second Amendment) Regulations, 2013

The Telecom Regulatory Authority of India (TRAI) had issued Telecommunication Consumers Education and Protection Fund Regulations, 2007 (6 of 2007) on 15th June 2007. As per the regulation any excess amount collected by service providers from the subscribers to be transferred to the said fund in a separate account being maintained in Corporation Bank. Out… Read More

Tags: BusinessCorporation BankInterestMutual fundQuality of ServiceRegulationTelecom Regulatory Authority of IndiaTRAI

TRAI releases consultation paper on Monopoly/ Market dominance in Cable TV services

The Telecom Regulatory Authority of India (TRAI) has today released a consultation paper on Monopoly/ Market dominance in Cable TV services. MIB has sought recommendations of TRAI on restriction to be imposed on Multi System Operators (MSOs)/ Local Cable Operators (LCOs) to prevent monopolies/accumulation of interest in order to ensure fair competition, improved quality of service, and… Read More

Tags: Cable televisionDominance (economics)Liquid crystal on siliconMonopolyMultiple system operatorQuality of ServiceTelecom Regulatory Authority of IndiaTRAI

TRAI releases The Telecom Commercial Communications Customer Preference (Twelfth Amendment) Regulations, 2013

TRAI issued the The Telecom Commercial Communications Customer Preference (Twelfth Amendment) Regulations, 2013, prescribing further measures to tighten the framework for controlling the menace of Unsolicited Commercial Communications (UCC). TRAI has taken a series of measures in the recent past for curbing the menace of UCC. It issued The Telecom Commercial Communications Customer Preference Regulations, 2010… Read More

Tags: Coming into forceInternet service providerQuality of ServiceShort Message ServiceSubscription business modelTelecom Regulatory Authority of IndiaTelemarketingUCC

TRAI steps to ensure quality service by Cellular Mobile Telephone Service Providers

As per Telecom Regulatory Authority of India (TRAI) Act 1997, TRAI monitors quality of service provided by telecom service providers. TRAI has laid down the quality of service standards for Cellular Mobile Telephone Service through the Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service Regulations, 2009 dated 20th… Read More

Tags: Bharat Sanchar Nigam LimitedLok SabhaMinister of StateMobile Telephone ServiceQuality of ServiceService ProviderTelecom Regulatory Authority of IndiaTRAI

TRAI releases Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013

The Telecom Regulatory Authority of India (TRAI) has issued the Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013 amending the framework for audit of the metering and billing system of service providers provided in the Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2006, so… Read More

Tags: AuditAuditor's reportDelhiQuality of ServiceRegulationService ProviderTelecom Regulatory Authority of IndiaTRAI

TRAI notifies the regulation Standards of Quality of Service”

(Duration of Advertisements in Television Channels) (Amendment) Regulations, 2013 The Telecom Regulatory Authority of India (TRAI) has today notified the regulation Standards of Quality of Service (Duration of Advertisements in Television Channels) (Amendment) Regulations, 2013. TRAI has studied the issue of duration of advertisements being carried in TV channels. The data obtained from the Ministry… Read More

Tags: AmendmentCable televisionFeedBurnerQuality of ServiceRegulationTelecom Regulatory Authority of IndiaTelevision channelTRAI

TRAI Releases Recommendations on ˜IMT Advanced Mobile Wireless Broadband Services™

TRAI has issued its recommendations on the IMT Advanced Mobile Wireless Broadband Services. To facilitate the deployment of International Mobile Telecommunications (IMT) - Advanced technologies in the country, TRAI suo motu issued a Consultation paper on ˜IMT Advanced Mobile Wireless Broadband Services™ on 19th August 2011 for the comments of the stakeholders. The consultation paper… Read More

Tags: BandplanHertzIMT-AdvancedIndiaQuality of ServiceTechnologyTelecom Regulatory Authority of IndiaTRAI

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