Quality Management System in Income Tax Department, CPC, Bengaluru receives ISO 9001 Certification

Government of India
Ministry of Finance
Department of Revenue
Central Board of Direct Taxes


New Delhi, 18th January, 2016

Subject: Quality Management System in Income Tax Department, CPC, Bengaluru receives ISO 9001 Certification-regarding

The flagship project of Income Tax Department for processing of tax returns, Centralized Processing Centre (CPC) Bengaluru, has been awarded “ISO 9001:2008 standard for Quality Management System” Certificate by British Standards Institution (BSI) on 11 January 2016. The Certificate encompasses all business services and business enabler services of CPC. ISO 9001 is an international standard that specifies requirements for quality management system (QMS) addressing the principles and processes that surround the design, development and delivery of services. Organizations use this standard to demonstrate their ability to consistently provide services that meet customer and regulatory requirements.

Set up in 2009, this state of the art facility has already been certified as ISO 27001 compliant for its Information Security Management System in 2014 and ISO 15489 for its Records Management System in 2013. With ISO 9001 certification, the CPC Bengaluru has achieved the rare distinction of receiving three ISO certificates. Conformance to these internationally recognised standards ensures that the CPC is able to efficiently and accurately process Income Tax returns and expeditiously issue refunds.

As on 31.12.2015, the CPC has processed 3.27 crore returns, registering a growth of 18% over 2.65 crore returns processed during the corresponding period of the previous year. During the current year, the CPC has issued refunds in 1.81 crore cases out of which in 1.32 crore cases that is 73%, the refunds were issued within 30 days of filing of the returns by the taxpayers.

The Income Tax Department is committed to continuously improve the quality of tax payer services and enhance taxpayer satisfaction.

(Shefali Shah)
Pr. Commissioner of Income Tax(OSD)
Official Spokesperson, CBDT

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