The Government recently introduced the Right of Citizens for Time Bound Delivery of Services and Redressal of their Grievances Bill, 2011 in Parliament. Under the Bill, the designed authority at the grass-root level will have powers to redress the grievances of the block level. Shri V. Naraynasamy, Minister of State for Personnel, Public Grievances and Pensions, in a statement today allayed apprehensions in certain quarters that the ˜Independent Designated Authority™ under the Act will function and operate at the state level.
Following is the text of Minister™s statement:
The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 has been introduced in Parliament. This landmark legislation has been introduced with the objective of redressing grievances in a decentralized and timely manner at the grass roots level. Our Government has received lot of appreciation from the people of this country in general and from national and regional media in particular. However there seems to have been some confusion created deliberately by some activists that the ˜Independent Designated Authority™ under the Act will function and operate at the State level.
We have also received representations from a wide spectrum of stakeholders with recommendations and suggestions for amendments. All of these will be considered, but we would like to clarify it has always been our intention that the ˜Independent Designated Authority™ will be established at the district level. This will be specifically incorporated in the law. Further, the designated authority at the grassroot level will be given powers to redress the grievances of the block level.
Therefore the bulk of citizens™ grievances will be redressed at the District or Sub-District levels.
