The number of complaints received in the Departments of Administrative Reforms and Public Grievances on Centralised Public Grievance Redressal And Monitoring System (CPGRAMS), which is an online portal, http://pgportal.gov.in, and disposed of by the Central Ministries and Departments/State Governments concerned, during the last three years, is as under:-
| Calendar Year | New Receipts during the year | Disposals during the calendar year including the pendency of previous year | Pending for disposal as on 31st December |
| 2010 | 139240 | 117612 | 21628 |
| 2011 | 172520 | 147027 | 25493 |
| 2012 | 201197 | 168308 | 32889 |
During the current year from 1st January 2013 to 3rd May, 2013, 75,670 grievances were received, out of which 64,921 were disposed of and 10,749 are pending disposal. Action on complaints is taken in a decentralized manner by the Central Ministries and Departments/State Governments concerned. Each complaint is required to be acknowledged by the Central Ministries and Departments/State Governments concerned, and redressed in two months from the date of its receipt. If finalization of a decision on a particular case, is expected to take longer than two months, an interim reply is required to be sent to the petitioner by the Central Ministry and Department/State Government concerned.
This was stated by Shri V. Narayanasamy, Minister of State in the Ministry of Personnel, Public Grievances and Pension and Minister of State in the Prime Minister™s Office in written reply to a question by Shri Pashupati Nath Singh.
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