The National Consumer Helpline (NCH) received 12,704 calls during May, 2013. In addition to these telephonic calls/complaints, 2135 complaints were also received through online complaint system on NCH website.
The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Bihar, Gujarat, West Bengal, Madhya Pradesh and Punjab.
Break-up of calls in respect of top ten States during May, 2013 is as under:
| S. No. | State | Complaints | % age of total calls | |
|
1 |
Delhi |
2873 |
22.61 |
|
|
2 |
Uttar Pradesh |
2232 |
17.57 |
|
|
3 |
Maharashtra |
1437 |
11.31 |
|
|
4. |
Haryana |
951 |
7.49 |
|
|
5. |
Rajasthan |
835 |
4.90 |
|
|
6. |
Bihar |
623 |
4.43 |
|
|
7. |
Gujarat |
563 |
4.41 |
|
|
8. |
West Bengal |
560 |
4.27 |
|
| 9. | Madhya Pradesh |
542 |
3.01 |
|
| 10. | Punjab |
383 |
2.32 |
|
The ˜Product™ sector recorded maximum complaints i.e. 21.06%. It was followed by ˜Telecom™, ˜E-Commerce™, ˜Weights & Measures™,˜NBFC™, ˜Public Distribution System™, ˜Banking™, and ˜ Education™.
As per feedback received from 2300 callers, 2081 complaints were resolved under convergence by various companies.
Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website: www.nationalconsumerhelpline.in.
