RBI/2011-12/49
UBD.BPD. (PCB).MC.No. 10/12.05.001/2011-12
Chief Executive Officers of
All Primary (Urban) Co-operative Banks
Madam/Dear Sir,
Master Circular on Customer Service Primary (Urban) Co-operative Banks
Please refer to our Master Circular UBD.BPD. (PCB).MC No. 10/ 09.39.00/2010-11 dated July 1, 2010 on the captioned subject (available at RBI website www.rbi.org.in). The enclosed Master Circular consolidates and updates all the instructions / guidelines on the subject issued up to June 30, 2011 and mentioned in the Appendix.
Yours faithfully,
(Uma Shankar)
Chief General Manager
