Market regulator Sebi, which receives well over 100 investor complaints a day, plans to initially have about 10 agents at its proposed call centre to be managed by an outside agency to redress such grievances.
“It is estimated that the helpline services would require 10 persons initially to provide the nation wide helpline service to Sebi,” the regulator said in an addendum to its tender inviting bids from agencies interested in setting up the call centre.
Sebi floated the tender early this month as it plans to outsource its investor helpline service to a third-party call centre.
Besides complaints, the call centre would attend investor calls on issues like trading accounts and complaint status. It will also provide assistance in matters like transfer and transmission of shares, IPOs, etc.
