TRAI imposes Financial Disincentives on Violation of Guidelines

TRAI has imposed financial disincentives on service providers for violation of the provisions of regulations.

TRAI had imposed financial disincentives on various service providers for violation of the provisions of the regulations, as per the details given below:-

Year Name of Service Provider Amount of Penalty Violation
2009-10 M/s Vodafone Rs.15,000/- Under Telecom Unsolicited Commercial Communications (UCC) Regulations, 2007 (4 of 2007) dated 5th June, 2007
M/s Reliance Rs.11,000/-
M/s Bharti Rs.10,000/-
M/s Tata Rs.  1,000/-
M/s Spice Rs.  9,000/-
M/s BPL Rs. 1,000/-
M/s MTNL Rs. 1,000/-
M/s BSNL Rs   1,000/-
2010-11 Nil Nil Not applicable
2011-12 Nil Nil Not applicable
2012-13 M/s Bharti Airtel Ltd. Rs.1,00,000/- of the provisions of the Telecom Commercial Communications Customer Preference Regulations, 2010 dated 1st December, 2010

            Details of schemes formulated by TRAI for awareness and capacity building are as under:-

(i)    Registration of Consumer Organizations with TRAI for enrolling more consumer organizations so as to widen the outreach to consumers through these organizations and also to enhance the effectiveness of interaction with these organizations.

(ii)    Publication of consumer handbooks and CDs in the English, Hindi and regional languages.

(iii)   Organization of Consumer Outreach Programmes.

(iv)   Organization of Consumer Education Workshops by service providers, at least one workshop in each district in a quarter.

(v)   Publication of quarterly Performance Indicator Reports, including quality of service performed by various service providers, for information of stakeholders through TRAI website.

This information was given by Shri Milind Deora, Minister of State for C&IT  in a written reply to a question in the Lok  Sabha today.


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